Terms and Conditions for Delhi Eye Clinics
Effective Date: 09 December 2023
Thank you for choosing Delhi Eye Clinics for your eye-related injuries and issues. These Terms and Conditions govern your use of our services, including clinic visits, appointments, and any related services provided by Delhi Eye Clinics. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.
1. Appointment Scheduling and Cancellation
1.1. Scheduling Appointments: To schedule an appointment with Delhi Eye Clinics, you can use our online booking system, call our clinic, or visit us in person. Appointments are subject to availability.
1.2. Cancellation Policy: If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Failure to do so may result in a cancellation fee.
2. Patient Responsibilities
2.1. Accurate Information: You are responsible for providing accurate and complete personal and health information during the registration and appointment scheduling process.
2.2. Follow Healthcare Advice: Follow the advice and instructions provided by the healthcare professionals at Delhi Eye Clinics for diagnosis, treatment, and aftercare. Failure to follow medical advice may affect treatment outcomes.
2.3. Insurance Information: If you have insurance coverage, it is your responsibility to provide accurate insurance information. Delhi Eye Clinics will bill your insurance company directly, but you are responsible for any co-payments or deductibles.
3. Payment Terms
3.1. Payment for Services: Payment for services is due at the time of your appointment unless other arrangements have been made in advance. We accept various forms of payment, including cash, credit cards, and insurance.
3.2. Insurance Billing: If you have insurance coverage, Delhi Eye Clinics will bill your insurance company directly. However, you are responsible for any amounts not covered by insurance.
3.3. Outstanding Balances: Any outstanding balances not covered by insurance must be paid within 30 days of receiving the invoice.
4. Privacy and Confidentiality
4.1. Privacy Policy: Your use of Delhi Eye Clinics’ services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal and health information.
4.2. Confidentiality: Delhi Eye Clinics is committed to maintaining the confidentiality of your personal and health information. Access to this information is restricted to authorized personnel for the purpose of providing healthcare services.
5. Code of Conduct
5.1. Respectful Behavior: Patients and visitors are expected to treat all staff, healthcare professionals, and fellow patients with respect and courtesy.
5.2. Prohibited Conduct: Any form of harassment, discrimination, or disruptive behavior will not be tolerated within the premises of Delhi Eye Clinics.
6. Termination of Services
6.1. Termination by Delhi Eye Clinics: Delhi Eye Clinics reserves the right to terminate or refuse services to any patient for non-compliance with these Terms and Conditions or for any behavior deemed disruptive or harmful to staff and other patients.
6.2. Patient Termination: Patients may choose to terminate their relationship with Delhi Eye Clinics at any time. Please notify the clinic if you decide to seek services elsewhere.
7. Communication
7.1. Appointment Reminders: Delhi Eye Clinics may send appointment reminders and other essential communications via email, phone, or SMS.
7.2. Emergency Communication: In the event of an emergency or urgent healthcare need, Delhi Eye Clinics may contact you using the contact information you provide.
8. Intellectual Property
8.1. Website and Content: All content on the Delhi Eye Clinics website, including text, graphics, logos, and images, is the property of Delhi Eye Clinics and is protected by intellectual property laws. Unauthorized use of this content is prohibited.
9. Governing Law and Dispute Resolution
9.1. Governing Law: These Terms and Conditions are governed by the laws of [Jurisdiction], and any disputes will be resolved in accordance with the laws of that jurisdiction.
9.2. Dispute Resolution: In the event of a dispute, the parties agree to first attempt to resolve the matter through mediation before pursuing any legal action.
10. Changes to Terms and Conditions
Delhi Eye Clinics reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at [contact@delhieyeclinics.com].
Thank you for choosing Delhi Eye Clinics. We look forward to providing you with exceptional eye care services while maintaining a transparent and mutually respectful relationship.